Customer Testimonials
Very friendly and easy to work with Everyone went out of their way to accommodate us
Ryan made the deal go fast and smoothly. Great service after also. Good people to work with.
It was GREAT Best dealership in the world Run by a GREAT family!!! Wonderful parts dept!!!
My experience with the service department at Ryan Chev was very positive. Work was completed on time, was made aware of some additional work that they recommended and had it done also. The service department without doubt is the reason I buy from the dealership.
The customer service is horrible. Aletha Wall has been giving me the run around every since I brought my vehicle in on 7-27-24. It is now August 5. The two to three times I have spoken to her it has all been lies. I am very disappointed in RYAN AUTO GROUP. I need my transportation to my work and they do not care. Shirley J and Thomas B White
Dealer was waiting for the Traverse to get delivered which took a 1-1/2 weeks to get to Monroe, and it took three days to get ready for purchase. The purchase was the smoothest procedure that I ever had experienced. The salesmen need more time to learn the infotainment center on the Traverse model. Understanding that they had not seen too many Traverses at the dealership.
Great place to do business ! They follow up after sales complete and go out of their way to make sure your satisfied!
The dealership is ok but when your vehicle is in shop they don’t want to give you on to us without having to call General Motors
my dealer is centrally located in in Monroe, La The service department have very professional Tech's. They treated me as though I was a team member.
The dealership was outstanding and the people were very nice. The salesman, Mark Holland was great. No pressure and helped me find what I wanted. Very pleased.
EXCELLENT SERVICE THEY GO OUT OF THE WAY TO MAKE SURE YOU ARE PLEASED ALETHA WALL IS THE BEST !!!!
Bringing my car up there where something is wrong with it. They needed to keep it without giving me a replacement car to get around in. They drove me all the way home in my car waisting my gas so the guy could bring it back to the shop. No customer service what so ever. Knowing I would have to find a ride back to get my car when done. Yall need to work on customer service if yall want some business. Very very unsatisfied with the service I got today.
They are the best always treat me will. Jeff bond is the best. Got 2 vibicles from him and I will a third soon.
Great company for service and maintenance and they have competitive prices. Nice vehicles on the floor as well.
The service was quick and efficient. Employees were professional and and courteous. The oil change cost was low.
I give this dealership 3 stars for service department because every time I take my vehicle in for service the cost is different. It can cost 68$ for oil change one time and 98$ for oil change the next time. And I never opt for any of the extras, so it’s always the same work being performed. It’s this way with both of my vehicles I have taken there.
Service was bad. The shop was not busy but I was told it would be an hour wait on an oil change. I waited and asked about reading my check engine light. I was told it would be a two hour wait. I have since had my xx engine light "read". It took 5 minutes to have it read and printed out. I had it done at a parts store. My observation at Ryan was a lot of guys walking around munching on sandwiches and sipping on coffee while I waited for an oil change.
Excellent customer service and the ability to satisfy the customer
Service after the sale was terrible. Cody sent his assistant out to say the service provided had nothing to do with the issue WRONG WRONG
They got us in right before closing time to fix a flat on my wife's Traverse. Smiling faces and no complaints about working us in. Thank you for a job well done.
The service was great and the wait not too long...the waiting area was clean and pleasant although I wish we could change the TV channel
sales dept was great, after purchasing a Certified vehicle with a clear car fax, later found out it had been repainted on passenger side, and Ryan Auto would not stand behind their certification very disappointed . I will be finding a new Dealership to go to for my next truck.
The services performed on my vehicle on my recent visit was accomplished most effectively. I would recommend this dealership's services to my friends and neighbors.
Body work and paint on my car was poorly done. My car was filthy with a white residue throughout. Do not trust this dealership with your vehicle. Believe the bad reviews.
Service was very good. Friendly. I don't have anything bad to say. I wish that the service waiting room was more friendly and inviting. Other Chevrolet dealerships I have had service with had donuts, fruit and fresh coffee for the customer in service waiting room. They did have coffee but it was old. I will be returning for future service on both of my vehicles.
Mr. Hunter worked deligently meeting our needs. He was very professoional and accomadating. Provided a complete overview and connected all features and worked with our lender to ensure we were able to get our car immediately. Provided lending options to ensure we got the best deal.
Took 3 days to get oil change appointment. Other than that, the tires were not checked. My on board computer show left front tire under inflated 3 lbs.
Purchased my car from them brand new in 2012. In 2017 started having problems with the car shutting off randomly while driving. Took it to my personal mechanic and he didn't have the proper diagnostic tools to find the issue. So after spending over $700 on repairs that we thought would fix the problem but did not... We took it to Ryan Chevrolet and they had my car for 2 weeks. Charged me over $100 just to put it on a diagnostic machine.. and still couldn't find a problem and claimed they couldn't get it to act up while it was there. ...
Had a nail in my tire and needed immediate service. Pulled in without an appointment, no problem. Asked if they could also do an oil change and this was also handled. Had a promotional postcard for a discount on an oil change, so when checking out asked if it would apply. The young lady had already applied the discount. If you deal with any shop, sooner or later, you will have a problem. However, 99% of the time, I have had no problems. ]
Brought car in for the ABS light and Mrs.Amanda took great care of me . she checked for the warranties parts and not to long the mechanic had the part on and i was out of there . Great service!!!
bought cadillac xts excellent car excellent dealership service on time and fast everyone i dealt with are very professional friendly got a call checking up on my service i appreciate the effort and concern
Purchased a 2015 Silverado High Country for appox $45k. Eight weeks later, there was extreme vibration. My dealership revealed tires were never balanced, never had a wheel weight. Tires must be replaced at a cost of $1600. Ryan refuses to accept responsibility that they didn't inspect the vehicle prior to sale. Will not pay for tires. Buy somewhere else.
I had an appointment for an oil change on Friday November 24th at 2:00. I make it there about 130 and give my keys to the guy in the bay. I proceed to the waiting area and about 15 minutes later I see several guys pushing my car up the bay and get a battery charger to use on my car. I ask them what’s the problem and they said my car won’t start and I can pay $99 to have it put on the diagnostic machine or have it towed. It was showing Service Theft Deterrent System. I decided to have ...
Jerry and Blaine where excellent during our purchase. Jerry answered all questions about the vehicle, was very professional at all aspects of the purchase. Blaine was very helpful in answering all financial and warranty questions. We commend them on a job well done!
1st class treatment from the test drive to the paper signing!! Toby and Blaine were awesome! They went above and beyond for us!! So excited about my new Tahoe!!
Todd at the body shop was extremely helpful . The guys replaced the windshield on my Camaro in about a 1 and 1/2 hours ! Thanks to the crew !
Toby Liner is the Best. He work us out a deal for our daughter Samantha's car. It was love at first sight for her and her Malibu!!! Thank you Toby!!! If you need a vehicle and you want a Great deal see Toby at Ryan"s Chevrolet!!!
Toby Liner is an excellent salesman: polite, friendly, not manipulative, helpful, informative, courteous, attentive. And Johnny Portman is the best manager ever, explaining all scenarios to us and helping us get what we needed.
This was my first time to deal with this dealership but Buddy Wayne came highly recommended. I was not disappointed. I called the day before to let him know what I wanted & within 2 hours of my arrival at the dealership I was leaving in my new Equinox.
Shay put us in the Malibu we wanted. Jerry expertly demonstrated the technological features. Blaine sold us the warranty we wanted and was very honest in telling us gap was unnecessary in our situation. AN HONEST AND SMOOTH EXPERIENCE ON THIS, MY 15TH GM, PURCHASE! My referrals will be to Ryan!
We have bought 8 vehicles from Ryan Chevrolet over the last 12 years and always use there service department and body shop. We have had excellent service in all departments. we would highly recommend.
Ryan Chevrolet is a great place to buy a vehicle. I found exactly what I was looking for the first visit. The salesman, Jeff Bonds was very helpful. So far the service department has been great.
This is third vehicle I've bought from Ryan. Service after the sale is second to none. My salesman, Michael Collins, helped with finance and is very nice guy and hard worker . I don't even shop around anymore . Thanks Ryan Chevrolet and Michael Collins for making us feel like appreciated customers.
I have bought 3 cars from Ryan and friends and family I have sent them to Ryan they have bought they do a good job on taking care of my friends and family so go see them if u looking for a car are truck ask for Dave
On 4/11/2017 I took my pickup to the Ryan to have the door handle fixed/repaired or whatever needed to fix it. Of course the cost ended up being much more than quoted. What really got me was the fact that someone at the dealership scratched up the inside paneling of the door that the handle was replaced. I pointed this out to the Service Writer. She took my truck back for a manager to look at it. Then she came back to me with a very insulting response (Are you sure those scratches weren't already there?) I told her ...
my husband took his truck to ryan chev to have some recalls fixed. they initially told him it would take a couple of days. They have kept the truck over a week now. My husband has called everyday, accept sunday, to talk with the representative and check on the truck. He has left numerous messages. He has yet to receive a phone call from Ryan Chevrolet. Yesterday he had to physically go to the location just to speak with someone. The man said the truck would be ready today. The truck is not ready. If they are going to keep ...
I recently purchased a used toyota Camry from Ryan.I got a great price upfront and they were very professional. Adam and Terry did a great job and I really appreciate the fact that they did not waste my time. This is not your typical used car lot and I would recommend them. One more thing.. I did have a small problem with the vehicle a few days after I bought it, but they took care of it and everything is good