Customer Testimonials

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DealerRater Mar 25, 2025

Very friendly and easy to work with Everyone went out of their way to accommodate us

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DealerRater Dec 11, 2024

Ryan made the deal go fast and smoothly. Great service after also. Good people to work with.

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DealerRater Oct 31, 2024

It was GREAT Best dealership in the world Run by a GREAT family!!! Wonderful parts dept!!!

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DealerRater Sep 17, 2024

My experience with the service department at Ryan Chev was very positive. Work was completed on time, was made aware of some additional work that they recommended and had it done also. The service department without doubt is the reason I buy from the dealership.

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DealerRater Aug 5, 2024

The customer service is horrible. Aletha Wall has been giving me the run around every since I brought my vehicle in on 7-27-24. It is now August 5. The two to three times I have spoken to her it has all been lies. I am very disappointed in RYAN AUTO GROUP. I need my transportation to my work and they do not care. Shirley J and Thomas B White

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DealerRater Jun 22, 2024

Dealer was waiting for the Traverse to get delivered which took a 1-1/2 weeks to get to Monroe, and it took three days to get ready for purchase. The purchase was the smoothest procedure that I ever had experienced. The salesmen need more time to learn the infotainment center on the Traverse model. Understanding that they had not seen too many Traverses at the dealership.

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DealerRater Jun 18, 2024

Great place to do business ! They follow up after sales complete and go out of their way to make sure your satisfied!

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DealerRater May 24, 2024

The dealership is ok but when your vehicle is in shop they don’t want to give you on to us without having to call General Motors

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DealerRater Mar 29, 2024

my dealer is centrally located in in Monroe, La The service department have very professional Tech's. They treated me as though I was a team member.

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DealerRater Nov 6, 2023

The dealership was outstanding and the people were very nice. The salesman, Mark Holland was great. No pressure and helped me find what I wanted. Very pleased.

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DealerRater Feb 9, 2022

EXCELLENT SERVICE THEY GO OUT OF THE WAY TO MAKE SURE YOU ARE PLEASED ALETHA WALL IS THE BEST !!!!

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DealerRater Feb 1, 2022

Bringing my car up there where something is wrong with it. They needed to keep it without giving me a replacement car to get around in. They drove me all the way home in my car waisting my gas so the guy could bring it back to the shop. No customer service what so ever. Knowing I would have to find a ride back to get my car when done. Yall need to work on customer service if yall want some business. Very very unsatisfied with the service I got today.

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DealerRater Jan 30, 2022

They are the best always treat me will. Jeff bond is the best. Got 2 vibicles from him and I will a third soon.

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DealerRater Jan 1, 2022

Great company for service and maintenance and they have competitive prices. Nice vehicles on the floor as well.

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DealerRater Nov 18, 2021

The service was quick and efficient. Employees were professional and and courteous. The oil change cost was low.

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DealerRater Sep 29, 2021

I give this dealership 3 stars for service department because every time I take my vehicle in for service the cost is different. It can cost 68$ for oil change one time and 98$ for oil change the next time. And I never opt for any of the extras, so it’s always the same work being performed. It’s this way with both of my vehicles I have taken there.

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DealerRater Sep 24, 2021

Service was bad. The shop was not busy but I was told it would be an hour wait on an oil change. I waited and asked about reading my check engine light. I was told it would be a two hour wait. I have since had my xx engine light "read". It took 5 minutes to have it read and printed out. I had it done at a parts store. My observation at Ryan was a lot of guys walking around munching on sandwiches and sipping on coffee while I waited for an oil change.

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DealerRater Aug 20, 2021

Excellent customer service and the ability to satisfy the customer

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DealerRater Mar 18, 2021

Service after the sale was terrible. Cody sent his assistant out to say the service provided had nothing to do with the issue WRONG WRONG

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DealerRater Jan 27, 2021

They got us in right before closing time to fix a flat on my wife's Traverse. Smiling faces and no complaints about working us in. Thank you for a job well done.

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DealerRater Dec 12, 2020

The service was great and the wait not too long...the waiting area was clean and pleasant although I wish we could change the TV channel

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DealerRater Aug 20, 2020

sales dept was great, after purchasing a Certified vehicle with a clear car fax, later found out it had been repainted on passenger side, and Ryan Auto would not stand behind their certification very disappointed . I will be finding a new Dealership to go to for my next truck.

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DealerRater Dec 27, 2019

The services performed on my vehicle on my recent visit was accomplished most effectively. I would recommend this dealership's services to my friends and neighbors.

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DealerRater Jun 5, 2019

Body work and paint on my car was poorly done. My car was filthy with a white residue throughout. Do not trust this dealership with your vehicle. Believe the bad reviews.

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DealerRater Mar 1, 2019

Service was very good. Friendly. I don't have anything bad to say. I wish that the service waiting room was more friendly and inviting. Other Chevrolet dealerships I have had service with had donuts, fruit and fresh coffee for the customer in service waiting room. They did have coffee but it was old. I will be returning for future service on both of my vehicles.

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DealerRater Oct 24, 2018

Mr. Hunter worked deligently meeting our needs. He was very professoional and accomadating. Provided a complete overview and connected all features and worked with our lender to ensure we were able to get our car immediately. Provided lending options to ensure we got the best deal.

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DealerRater Jul 9, 2018

Took 3 days to get oil change appointment. Other than that, the tires were not checked. My on board computer show left front tire under inflated 3 lbs.

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DealerRater Mar 16, 2018

Purchased my car from them brand new in 2012. In 2017 started having problems with the car shutting off randomly while driving. Took it to my personal mechanic and he didn't have the proper diagnostic tools to find the issue. So after spending over $700 on repairs that we thought would fix the problem but did not... We took it to Ryan Chevrolet and they had my car for 2 weeks. Charged me over $100 just to put it on a diagnostic machine.. and still couldn't find a problem and claimed they couldn't get it to act up while it was there. ...

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DealerRater Jan 9, 2018

Had a nail in my tire and needed immediate service. Pulled in without an appointment, no problem. Asked if they could also do an oil change and this was also handled. Had a promotional postcard for a discount on an oil change, so when checking out asked if it would apply. The young lady had already applied the discount. If you deal with any shop, sooner or later, you will have a problem. However, 99% of the time, I have had no problems. ]

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DealerRater Jan 9, 2018

Brought car in for the ABS light and Mrs.Amanda took great care of me . she checked for the warranties parts and not to long the mechanic had the part on and i was out of there . Great service!!!

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DealerRater Dec 15, 2017

bought cadillac xts excellent car excellent dealership service on time and fast everyone i dealt with are very professional friendly got a call checking up on my service i appreciate the effort and concern

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DealerRater Dec 14, 2017

Purchased a 2015 Silverado High Country for appox $45k. Eight weeks later, there was extreme vibration. My dealership revealed tires were never balanced, never had a wheel weight. Tires must be replaced at a cost of $1600. Ryan refuses to accept responsibility that they didn't inspect the vehicle prior to sale. Will not pay for tires. Buy somewhere else.

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DealerRater Dec 10, 2017

I had an appointment for an oil change on Friday November 24th at 2:00. I make it there about 130 and give my keys to the guy in the bay. I proceed to the waiting area and about 15 minutes later I see several guys pushing my car up the bay and get a battery charger to use on my car. I ask them what’s the problem and they said my car won’t start and I can pay $99 to have it put on the diagnostic machine or have it towed. It was showing Service Theft Deterrent System. I decided to have ...

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DealerRater Oct 30, 2017

Jerry and Blaine where excellent during our purchase. Jerry answered all questions about the vehicle, was very professional at all aspects of the purchase. Blaine was very helpful in answering all financial and warranty questions. We commend them on a job well done!

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DealerRater Oct 16, 2017

1st class treatment from the test drive to the paper signing!! Toby and Blaine were awesome! They went above and beyond for us!! So excited about my new Tahoe!!

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DealerRater Sep 21, 2017

Todd at the body shop was extremely helpful . The guys replaced the windshield on my Camaro in about a 1 and 1/2 hours ! Thanks to the crew !

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DealerRater Sep 6, 2017

Toby Liner is the Best. He work us out a deal for our daughter Samantha's car. It was love at first sight for her and her Malibu!!! Thank you Toby!!! If you need a vehicle and you want a Great deal see Toby at Ryan"s Chevrolet!!!

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DealerRater Aug 18, 2017

Toby Liner is an excellent salesman: polite, friendly, not manipulative, helpful, informative, courteous, attentive. And Johnny Portman is the best manager ever, explaining all scenarios to us and helping us get what we needed.

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DealerRater Aug 12, 2017

This was my first time to deal with this dealership but Buddy Wayne came highly recommended. I was not disappointed. I called the day before to let him know what I wanted & within 2 hours of my arrival at the dealership I was leaving in my new Equinox.

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DealerRater Aug 9, 2017

Shay put us in the Malibu we wanted. Jerry expertly demonstrated the technological features. Blaine sold us the warranty we wanted and was very honest in telling us gap was unnecessary in our situation. AN HONEST AND SMOOTH EXPERIENCE ON THIS, MY 15TH GM, PURCHASE! My referrals will be to Ryan!

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DealerRater Aug 7, 2017

We have bought 8 vehicles from Ryan Chevrolet over the last 12 years and always use there service department and body shop. We have had excellent service in all departments. we would highly recommend.

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DealerRater Jun 26, 2017

Ryan Chevrolet is a great place to buy a vehicle. I found exactly what I was looking for the first visit. The salesman, Jeff Bonds was very helpful. So far the service department has been great.

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DealerRater Jun 22, 2017

This is third vehicle I've bought from Ryan. Service after the sale is second to none. My salesman, Michael Collins, helped with finance and is very nice guy and hard worker . I don't even shop around anymore . Thanks Ryan Chevrolet and Michael Collins for making us feel like appreciated customers.

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DealerRater May 11, 2017

I have bought 3 cars from Ryan and friends and family I have sent them to Ryan they have bought they do a good job on taking care of my friends and family so go see them if u looking for a car are truck ask for Dave

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DealerRater Apr 22, 2017

On 4/11/2017 I took my pickup to the Ryan to have the door handle fixed/repaired or whatever needed to fix it. Of course the cost ended up being much more than quoted. What really got me was the fact that someone at the dealership scratched up the inside paneling of the door that the handle was replaced. I pointed this out to the Service Writer. She took my truck back for a manager to look at it. Then she came back to me with a very insulting response (Are you sure those scratches weren't already there?) I told her ...

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DealerRater Aug 11, 2016

my husband took his truck to ryan chev to have some recalls fixed. they initially told him it would take a couple of days. They have kept the truck over a week now. My husband has called everyday, accept sunday, to talk with the representative and check on the truck. He has left numerous messages. He has yet to receive a phone call from Ryan Chevrolet. Yesterday he had to physically go to the location just to speak with someone. The man said the truck would be ready today. The truck is not ready. If they are going to keep ...

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DealerRater Apr 3, 2011

I recently purchased a used toyota Camry from Ryan.I got a great price upfront and they were very professional. Adam and Terry did a great job and I really appreciate the fact that they did not waste my time. This is not your typical used car lot and I would recommend them. One more thing.. I did have a small problem with the vehicle a few days after I bought it, but they took care of it and everything is good

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