To Whom it May Concern:
On 7/10/08, my daughter Mechelle and myself was out looking to purchase a 08 Chevy Tahoe, we had visited a few dealerships before going to Ryan Chevrolet. We had some pleasant experience with unknowledgable and pushy salespeople.
I told my daughter that we should try one more place, that was Ryan Chevrolet. As we came to your dealership we were approached by a salesperson he introduced himself as Bryan Tucker. We told him what we were looking for my daughter had done her homework on the computer and had a list of 08 tahoe's. Bryan took the list and in just a minute he found one of the vehicles on the list. Bryan showed me these two ways to finance I finally decided on 0% interest for 72 months. Bryan is very friendly and knowledgable salesperson. You are forunate to have a salesperson like Bryan Tucker. We are enjoying the 08 Chevrolet Tahoe.
Thanks Again to Bryan for helping me make the right decision.
Otis Griffith
Otis Griffith
2008
Chevrolet
Tahoe
Dear Mr. Ryan:
On Monday, May 25, 2010, I was unable to start my 2008 Saturn Aura to go work. As I had just been called by a co-worker that she would be unable to come to work that day, and another co-worker was on vacation, I knew that I would not have the time to deal with my car and help my employer. I borrowed my neighbor's car to go to work and called Ryan Chevrolet for help.
I am writing you to let you know that the srevice I received was wonderful. Since I was at work and unable to tend to this problem myself, I called Sarah Thomas, who sold me my Saturn (even though she is now working in Used Car Sales for Ryan Chevrolet) to see if she could suggest what I might do. She was so helpful in everything that she did fro me, contacting the Service Department and even calling the Towing Service when I couldn't get them on my lunch break. I just wanted to let you know that the sales and service staff taht you employ has my car back to me before I got off from work that same afternoon. Casey Keys, Assistant Service Manager, has always been most courteous with problems and routine maintenance for me, also.
Saturn has sent me a Complimentary Maintenance Certificate for the nest year and only asks me to share my thoughts about my Saturn Authorized Service Provider. I will certainly provide them with the highest regard for Ryan Chevrolet.
Sincerely,
Lynn McMillan
Lynn McMillan
Saturn
Aura
Dear Ryan's,
I'm writing to thank you for service above and beyond the call of duty during our recent stay in Monroe. Due to a death in the family, we made a sudden trip from Omaha, Nebraska to Monroe, arriving Friday, September 8. As we started the trip we heard a noise from the front end of our '99 Cadillac Deville, and at highway speeds on the wheel, fearing that at any time something could happen that would leave us stranded on the side of the road, or worse. (Try 900 miles of that soemtime!)
The funeral services were held on the weekend, but we wanted someone to at least look at the problem and advise us before we drove the car any furthur, or headed for home. First thing Monday morning, Sept 11th, I called your service department and explained our situation, and asked if someone might be able to look at the car if we brought it in. The lady who answered the phone unhesitatingly said "yes" and told me to ask for Travis when I arrived.
i didn't have to ask for Travis. When I pulled up he immediately came out and asked if I had noise in the front end , and went with me on a short ride to hear the problem. There wasn't an open slot when we returned to the srevice department, but he said they's get it in as soon as possible. Before my ride could arrive to diagnosis, and estimated that you could have the car repaired by 1:30 or 2:00 (which I found amazing in itself), and offered to do some necessary brake work while they were in there, at no additional labor charge.
At 11:45 am Travis called again, to tell me that the car would be ready in about 15 minutes. He put two men on the job to get it done as quickly as possible. We returned, picked up the car, and were on the road before the lunch hour was over.
Now, judging from the four intake lanes at the entrance to your service department, with cars constantly pulling in while I was there, you have no shortage of work; and the fact you were able and willing to not only fit me in unexpectedly on a Monday morning, but to do it so quickly, and to finish the work ahead of the promised schedule impresses me greatly. I know that an extra effort was made, but it was done smoothly and professionally, without even calling attention to the fact.
When I picked up the car, Travis wasn't around- he may have been at lunch-so I was unable to thank hin personally. I would appreciate if it you would give him a copy of this letter along with my thanks. He and Ryan Auto Group team solved a difficult problem for us at a trying time, and we are grateful.
Thank you,
Sincerely,
Wayne and Dolly Daughtery
Wayne and Dolly Daugherty
Cadillac
Deville
Dear Mr. Thad Ryan, III
I am writing to tell you what an incrdible experience I had buying my 2002 Chevrolet Suburban from your dealership. Admittedly mu husband usually takes care of all the business dealings and "wheeling and dealing" for a car has always been one of his strong suits.
I found exactly the car I had been looking for, for over a year doing a search online at cars.com and came by just to check it out on Thursday morning. I walked in the building with my 7 1/2 year old son in tow and were behind the wheel taking a spin and, for me, falling in love with my new "ride".
Here's the part of the story where most people can become agitated- sitting down to talk. I told Mr. Jerkins exactly what we could afford to do and what we had to work with. Long story short, even my husband was suprised by and proud of the business I had taken care of and before the night's end I knew it was probably going to be mine.
I am sure you've heard many stories like this before, but I must tell you what an incredibly pleasant experience this was for me. George Aycock was wonderful to deal with. He took care of the smallest yet most important details to me; for example, he helped me strugglw to re-install two children's carseats and worked diligently and professionally to make this experience even more enjoyable. I now know why "Everybody's Buyin Ryan" !!!
Thank you again for this great experience. Happy Thanksgiving and Merry Christmas.
Kristi Nolan
Kristi M. Nolan
Chevrolet
Suburban
To: Whom it may concern:
I just wanted to let you know we are so glad that we did business with your car dealership because of your employee Bryan Tucker. When I came to Monreo, I came to get a Dodge Charger but I just wanted to look at the new Impala's. I love my car and all of my friends and family love it too. Bryan was so nice to me and my husband. H ewas very honest and not being pushy like most cardealers that make you want to change your mind about the sale because you feel pressured. He was acting very natural which made me feel comfortable and showed me that he wanted me to actually get the car that would make me happy not just the car that would help him make a profit. I was very amazed at how nice he was to us and how he showed me that he wanted to be upfront and honest with us and not try to deceive us in anyway like most car dealers do. He is a real asset to your team and I will recommend him and your dealership to anyone I know who is interested in purchasign a new or used car. We have had such a wonderful experienece our purchase and hope taht he will be available if years from now we decide we would like to purchase another vehicle. Thanks again for being so kinf,honest and helpful.
Sincerely,
Roketha Amos
Roketha Amos
Chevrolet
Impala
Gentlemen:
Our trailblazer was in your service department recently and we wanted you to know about our service experience. Tracy, the Service Department Manager, went out of his way to help us in a professional, courteous and expedient way. Tracy also has a very capable group of people working for and with him. I know you got a lot of negatives from the public and we wanted Tracy and his staff to get the "Thankyou" they deserve.
Thankyou,
Mike & Diane Bee
Mike & Diane Bee
Chevrolet
Trailblazer
Dear Sir:
Thankyou for your kind letter of 10 January. As a matter of fact, I was in the process of writing you, but put it off because of other matters.
Our association with Cadillacs goes back to 1990, and we have had 7 fine automobiles since that time. We look forward to driving our new car with anticipation and joy, especially since we are changing to a new model, the SRX!!!
We were directed, on our initial visit to your dealership, to Bryan Tucker. He was alwyas polite, informed, and professional. On the very few occassions when he did not know the answer to our inquiries, he went out and came back with the correct answer. He never became ruffled, nor did he assume anything about us that would reflect his approach to selling us a car. It was truly refreshing!!
As an inside, your new facility for the Cadillac division is beautiful! Keep up the good work!!
Richard B. Lewis
Richard B Lewis
Cadillac
SRX
To Whom It May Concern:
My friends and I were traveling through your city on May 7,2009 on the way to Hattisburg, MS when the drivers side back window went down on its own of my Tahoe. We could not get it to roll up. We were directed to your dealership. I want to tell you that I was very pleased and suprised at the kind and courteous help that I received. The young man that walked up to the vehicle and asked if he could help was very helpful. I told him of my problem and he immediately told me that he could get the job done if he could find the part needed. I must say that I expected to have to spend the night in Monroe since this was all taking place at 4:00 p.m. I was very suprised when about thirty minutes later he informed me that the vehicle was ready. We were back on the road in about an hour from the time I drive into the service department.
I want to again give thanks to the very courteous and competent service that I received from your employee.
Sincerely,
Joy Dorman
Joy Dorman
Chevrolet
Tahoe
Dear Mr. Ryan:
I recently purchased a 2007 Avalanche from your dealership. I just wanted to let you know that I had another great experience. Glenn, Wes, and Blaine worked well as a team to make things flow easily. The service was exceptional.
Too many times I hear all the bad things but we never hear the good things that you or your employees have done. This is my 4th vehicle in less than 4 years that I have purchased from Ryan Chevrolet.
As in most businesses, service is a very important part. I look forward to purchasing other vehicles from you and also, as usual, I will continue to refer others to your business. Please let me know if you ever need anything from BancorpSouth. I will make every effort that you receive the same great service.
Don Gonnillini
Vice President
BancorpSouth
Don Gonnillini
Chevrolet
Avalanche
Dear Mr. Ryan,
We recently purchased a new Saturn Outlook from your dealership. We felt it was important to command Sarah and Alan for providing excellent customer service. We spoke with Sarah and Alan on numerous occasions and they were not able to answer most of our questions. If our questions were not able to be answered immediately, they researched and got back with us as soon as possible. Every time that we spoke with Sarah, which was often, she always had a smile in her voice. She treated us with genuine concern and strived to meet our wants and needs in our vehicle. We even did the Saturn vehicle exchange and Alan handled the process in a ver professional manner. We were concerned in how we would be treated since we decided to exchange the first vehicle. He treated us with respetc as if we were initially purchasing our Outlook. We also wanted to commend Richard and Blaine for doing a great job with the financial piece of the process.
Again, we give thanks to Sarah, Alan, Richard, and Bliane for a job well done. If all of your customers receive this type of service, then you should be very rpoud.
Sincerely,
Jack and Angela
Jack and Angela Odom
Saturn
Outlook
Dear Mike, Johnny, and Blaine
Sorry I have not sent you guys a "thank you email". Things have been busy around our place. I did want to take a moment and say thankyou to all "3" of you for your assistance in purchasing our granddaughter's (Ericka) Aveo..She is so thrilled with it. The gas mileage is unbelieveable..She was so impressed with you guys, the way you all made her feel part of the whole process, from testing driving the Aveo, through the talking price, through warranty options, through the process of On Star, and introducing her to the service people. All three of you went out of your way to make her feel so important, as you made us feel. For that, Gene and I thank you. Not all sales persons or company would give a teenager that kind of respect. It speaks so highly of the three of you and of Ryan Chevrolet. Please, know that we appreciate your time, and concern for Gene, Ericka and myself.
Thanks again and God Bless
Martha Haynes
Mghaynes
In God We Trust
Martha Haynes
Chevrolet
Aveo
To Whom It May Concern:
I wish to commend the excellent customer service provided by one of your employees, Berkley Lowery. Berkley was courteous and friendly each time she assisted me.
As a former Customer Service Supervisor, I am very contentious about good customer service. I am a new owner of a Chevrolet truck, so my recent visits to the service department were the first. I encountered an issue trying to get the accurate diagnosis for a problem with my vehicle. As a result, I was told I would have to pay for the services, because it was not accurately diagnosed until after my GMC warranty expired. I was prepared to pursue this issue with GMC and the service manager. However, I spoke with Berkley on a Friday to discuss the situation and recall my previous visits to the service center. She courteously and professionally acknowledged my situation and gracefully acknowledged the oversight by the service center. I returned my truck to the service center the following Monday, per her instructions, and it was fixed the same day.
As customers we often take time to complain and write letters of discontent. So I wanted to take time to write a sincere letter of gratitude and appreciation for the exemplary service performed by Ms. Lowery. Keep up the great work providing friendly customer service. It is always appreciated.
Sincerely,
Daria Handy
A New Satisfied Customer
Daria Handy
Truck
Chevrolet
Hi Thad, I recently bought a Malibu from Ryan's after Pat called you and I introduced myself to you as her friend. I have been out of town the past couple of weeks and have just now returned to Monroe and driven the car a few times. I think I'm going to be very happy with it. We drove a Camry rental in Canada for the past two weeks, and it can't match the Malibu on either looks or driving enjoyment. You and your staff were all fantastic to deal with as could be possible, and I am very gratfeul to do business with people who know their product and seem to truly care about customer satisfaction. I doubt you could find a better salesman than Bryan Tucker. He was truly a pleasure to work with as were your other employees. Thankyou so much for your attention, your pricing, and most of all your service with a smile. I know Pat thinks you're a wonderful young man, and I think she might be right! Most sincerely, Marsha McGee.
Marsha
Chevrolet
Malibu
Ryan Chevy is the number one dealership; it is the only dealership I deal with. I have been dealing with Ryan since 2006. Since then, I have purchased five vehicles. The customer service experience is out of this world. I have been dealing with Anthony Messina since 2006. He is awesome:). The experienced staff are great to work with. You have people that care. LOYALTY and GREAT CUSTOMER SERVICE keeps me coming back.
Cyndi We have been buying cars from Ryan Chevrolet for over a decade. The reason we stay with Ryan is because of the service. They take really good care of us. My husband was looking for a used Truck and knew exactly what he wanted and what he wanted to spend. Within 3 weeks Ryan had that exact truck!! Over the years we have bought 8 vehicles and we wouldn't think of going any where but Ryan Chevrolet. I recommend them to all my family and friends!
Outstanding After being injured in a car wreck in late 2007, where my car was totaled. I did not feel like dealing with searching around for a new truck. It seemed almost instantly that Ryan Chevrolet had found me the exact used truck I had specified, for less than the amount I had told them. Additionally, Tracy Smith and all the guys of the service department do an outstanding job. My Starter went out so I brought my car to Ryan Chevrolet, within a day or so they were already calling, asking me when i wanted to pick up my vehicle. I also take my truck to them for every oil change, the speed and customer service of Ryan Auto Group is sensational. I will never go anywhere else. I wish google would let me give them a rating of 100 stars.